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Developing a mobile app

1 Task

50 mins

Pega Platform '24.1
Visible to: All users
Beginner Pega Platform '24.1 Mobile English


GoGoRoad wants to enable customers to create an Assistance Request Case from their mobile device. Customize the User mobile app Channel to design a mobile app experience that lets customers:

  • Create only Assistance Request Cases
  • Check any Pulse notifications sent to the customer
  • Update details on an Assistance Request Case
  • Update the location for an Assistance Request Case
  • Log off

In addition, customize the app branding, including the launch screen and app icon, and configure the app to lock after three minutes of inactivity.

You are asked to complete the following assigned tasks. As a new System Architect, your Lead System Architect has given you a collection of technical documentation links to help you get started.

The following table provides the credentials you need to complete the challenge:

Role User name Password
Application Developer author@gogoroad pega123!

You must initiate your own Pega instance to complete this Challenge.

Initialization may take up to 5 minutes so please be patient.

Detailed Tasks

1 Develop a mobile app

Developing a mobile app Journey Map

Read the technical documentation provided to complete the assigned tasks. The technical documentation might have more information than you need.

Acceptance Criteria

  • Configure the existing Identify location action as a case-wide optional action in the Assistance Request Case

  • Configure the Mobile Channel for your application:

    • Verify the menu bar has buttons to:

      • Create an assistance request Case
      • View existing Assistance Request Cases
      • Log off
    • Verify the Assistance Request Case list page has swipe actions to:

      • Update details on an assistance request Case

      • Update the location for an assistance request Case

    • Configure the Assistance Request Case page to allow customers to view pulse notifications

    • Configure the app to lock after three minutes of inactivity

    • Configure a theme and change the icons for your application

Confirm your work

  1. Preview the mobile application and verify that your changes are shown.

Your finished product should look similar to the following image: 

Developing a mobile app

To see a suggested solution, initialize an instance in the Using Insights challenge.

Available in the following mission:

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