Generating suggested email templates with Pega GenAI prompts

1 Task

5 mins

Pega Sales Automation '25

Pega Sales Automation '24.2

Visible to: All users Applies to: Pega Sales Automation '25

Beginner

English

Scenario

Terry Mason is a Sales Representative at Acme Technologies. Each day, he begins his day by checking emails and spends a significant amount of time composing and replying to emails to prospects and customers. To boost the efficiency and quality of his email communications, Terry opts to use the Pega GenAI™-based suggested emails feature in Pega Sales Automation™. Now, Terry wants to use the feature to request a contract review and approval from one of his existing customers, John Brown, for the Smart Collaboration Portal associated with Acme Technologies.

To streamline this process, you, as a Sales Operator, must create a new GenAI email prompt that generate a suggested email template for Terry to use when composing and replying to these requests. This prompt will not only save time but also ensure consistency and quality in communications.

The following table provides the credentials you need to complete the challenge:

Role	User name	Password
Sales Operator	SFASampleSalesOps	rules
Sales Representative	Tmason	rules

Your assignment consists of the following tasks:

Task 1: Create a new generative AI email prompt and review it

Navigate to the GenAI prompts landing page and then create a generative AI email prompt with the name Contract Review and Approval for an existing prospect. After creating the prompt, review it by searching for it on the GenAI prompts landing page. 

Task 2: Confirm your work 

Test the scenario by logging in as a Sales Representative. In the Contacts section, search for a contact to whom you want to send the email that requests a contract review and approval by using generative AI email suggestion. In this case, John Brown is the contact. 

 

You must initiate your own Pega instance to complete this Challenge.

Initialization may take up to 5 minutes so please be patient.

• Log In

Challenge Walkthrough

Detailed Tasks

1 Create a new generative AI email prompt and verify it

1. In the Pega instance for the challenge, click Launch Pega Infinity to log in to the Sales Automation application: 
   1. In the User name field, enter SFASampleSalesOps. 
   2. In the Password field, enter rules. 
2. In the navigation pane of Sales Automation, click GenAI prompts. 
3. On the GenAI prompts landing page, click Add new Email Gen prompt to create a prompt. 
4. In the Template name field, enter Contract Review and Approval as the name of the prompt that sales representatives see.
5. In the Category list, select Existing Prospect.
6. In the Prompt detail text box, enter a detailed prompt for the system to generate the email content: 
   Craft a concise message to request a contract review and approval from a client. Clearly outline the key terms and conditions, address any specific points that need attention, and provide instructions for the review process. Maintain a professional and collaborative tone, encouraging a prompt response. 
7. Make this prompt active by selecting the Is active? checkbox. 
8. Click Submit. 
9. Refresh the page, and then verify that the Contract Review and Approval prompt is displayed in the list. 
10. In the upper-right corner, click Account > Log off. 

 

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Available in the following mission:

• Sales Automation Low-Code Developer v9