Use Case - Creating a file output template

2 Tasks

15 mins

Pega Customer Decision Hub '23

Pega Customer Decision Hub '24.1 Pega Customer Decision Hub 8.8

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Intermediate Pega Customer Decision Hub '23 Next Best Action English

Scenario

In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use.

At this time, the business team prepares a CSV file with the list of subscriptions, additional details, and the corresponding SMS message. The team then uploads this file to a repository. Once the upload is complete, the existing infrastructure processes the list and sends the SMS messages through a REST service.

You are asked to output the same format for the SMS messages to the file repository, where the technical team can process the file using the existing infrastructure.

 

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Detailed Tasks

1 Other details

1. Create a new file output template that can create a CSV file in the file repository with the following details:

   Requirement	Value
   File output label	SMSDeliveryTemplate
   Repository name	filerepo
   File path	/Extractions/SMSOutput.csv
   Include finalization date-time in file name	true
   Finalize template after Action initiation	true
   Include run ID in file name	true
   Delimiter	;

   Field Name	Content
   SubscriptionID	.Subscription.SubscriptionID
   AccountID	.Subscription.AccountID
   ActionName	.OfferData.pyName
   SMSMessage	.OfferData.pySMSMessage
   PhoneNumber	.Subscription.MobilePhone

2 Acceptance criteria

A new file extraction is created with the provided details.

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Available in the following mission:

• End-to-end Pega Customer Decision Hub Implementation v2