Use Case - Defining the starting population

2 Tasks

10 mins

Pega Customer Decision Hub 8.8

Pega Customer Decision Hub '24.1 Pega Customer Decision Hub '23

Visible to: All users

Intermediate Pega Customer Decision Hub 8.8 Next Best Action English

Scenario

In the initial phase of the project, U+ Comms will run the one-to-one outbound schedule to send outbound SMS messages to subscriptions.

Create a new segment that targets all active subscriptions.

 

You must initiate your own Pega instance to complete this Challenge.

Initialization may take up to 5 minutes so please be patient.

• Log In

Detailed Tasks

1 Other details

1. Create an audience for the one-to-one outbound schedule named All Active Subscriptions.
2. Use the subscription level IsActiveSubscriber field for the audience criteria. When you prepare the condition, use the Ignore case option.
3. Run the audience.

2 Acceptance criteria

1. A new audience is created with the name All Active Subscriptions.
2. The audience run is complete, and all active subscriptions are selected.

---

---

Available in the following mission:

• End-to-end Pega Customer Decision Hub Implementation v1