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Accelerating revenue through channel partners

  • 3 Topics

  • 20 mins

Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...


Accessing sourced data in a case

  • 5 Topics

  • 45 mins

Optimize the retrieving, refreshing and persistence of data for case processing.


Achieving better results with Pega Sales Coach

  • 2 Topics

  • 15 mins

Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...



  • 2 Topics

  • 30 mins

Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.



  • 7 Topics

  • 42 mins

There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...


Adding an external data source to a data type

  • 4 Topics

  • 40 mins

Configure data types based on external data models to simplify integration with external systems.


Adding members to the sales team

  • 2 Topics

  • 15 mins

A user of Pega Sales Automation™ has an operator record that defines roles, territory affiliation, and data access. The user can be a member of your...


Adding optional actions to a workflow

  • 3 Topics

  • 25 mins

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.


App Factory advanced configurations

  • 1 Topic

  • 12 mins

Utilize the DevOps, reuse, automation, and collaboration capabilities to get the most out of App Factory.


App Factory application life cycle

  • 3 Topics

  • 37 mins

Learn about the repeatable application life cycle enabled by App Factory and how to extend and configure the life cycle based on the needs of your...

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