Tools and knowledge to help you succeed.
Explore solutions, events, and customers
Register for our flagship virtual event
Discover program benefits and enablement resources
Extend Pega with components and apps
Manage your organization's relationship with Pega
Drive success with centralized content and resources
Find product guides and reference docs
Complete missions, earn badges, and stay current
Design Pattern Library
Explore common implementation patterns
Pega Cosmos Design System
Browse library of UI/UX templates, patterns, and components
Log in or sign up to set up user profile.
Log in or sign up to set up personalized notifications.
13 hrs 10 mins
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
1 hr 45 mins
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
2 hrs 25 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them...
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.