Mission
Data Scientist
8 Modules
12 Challenges
9 hrs 50 mins
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them. Configure the predictions that are deployed in Customer Decision Hub™ to guide real-time customer interactions.
Customer Decision Hub predictions
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Module
Customer Decision Hub predictions
5 Topics
55 mins
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Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega's omni-channel AI delivers the right action during every...
Enabling AI in the NBA framework
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Module
Enabling AI in the NBA framework
5 Topics
50 mins
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Learn how every next-best-action weighs customer needs against business objectives to optimize decisions based on priorities set by the business...
Adding predictors to an adaptive model
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Challenge
Adding predictors to an adaptive model
4 Tasks
10 mins
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U+ Bank is implementing cross-sell of their credit cards on the web by using Pega Customer Decision Hub™. The implementation team has set up the...
Monitoring adaptive models
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Module
Monitoring adaptive models
4 Topics
50 mins
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It is a regular data scientist task to inspect the health of the adaptive models and share the findings with the business. The predictive performance...
Monitoring predictions
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Challenge
Monitoring predictions
4 Tasks
15 mins
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U+ Bank has recently implemented Pega Customer Decision Hub™ to display a personalized credit card offer to eligible customers on their website. The...
Monitoring adaptive models
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Challenge
Monitoring adaptive models
3 Tasks
10 mins
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The U+Bank implementation for cross-sell on the web of their credit cards and the models have been learning for some time. Your task is to inspect the...
Exporting historical data
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Challenge
Exporting historical data
4 Tasks
15 mins
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U+ Bank has implemented Pega Customer Decision Hub™ to display a personalized credit card offer to eligible customers on their website. As a data...
Creating and understanding decision strategies
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Module
Creating and understanding decision strategies
4 Topics
1 hr 10 mins
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Next-Best-Action Designer provides a guided and intuitive UI to bootstrap your application development with proven best practices that generate the...
Creating a decision strategy
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Challenge
Creating a decision strategy
4 Tasks
25 mins
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As a Strategy designer, you are tasked to design a basic decision strategy that outputs the Label action with the lowest printing cost. A set of Label...
Testing a decision strategy
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Challenge
Testing a decision strategy
4 Tasks
25 mins
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A decision strategy that produces the Next-Best-Label action has been set up. The main purpose of the decision strategy is to select the label with...
Creating predictions
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Module
Creating predictions
3 Topics
35 mins
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Predicting customer churn is one among many business use cases involving predictive models. Pega Customer Decision Hub™ uses predictions that use...
Creating a churn prediction
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Challenge
Creating a churn prediction
2 Tasks
15 mins
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U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is eligible for...
Leveraging a churn prediction
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Challenge
Leveraging a churn prediction
3 Tasks
25 mins
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U+ Bank uses AI to determine which credit card offers to show to customers on its website. The bank wants to reduce the number of clients that leave...
Creating predictive models
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Module
Creating predictive models
5 Topics
50 mins
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In Prediction Studio, three option to leverage historical data are available: creating models using Pega machine learning, importing models created in...
Building models with Pega machine learning
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Challenge
Building models with Pega machine learning
7 Tasks
5 mins
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U+ Bank uses artificial intelligence (AI) to determine which credit card offer to show a customer on the bank’s website. To reduce the number of...
Importing predictive models
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Challenge
Importing predictive models
2 Tasks
5 mins
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U+ Bank has recently implemented Pega Decision Management but has already been using predictive models created by an external bureau for some time...
MLOps
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Module
MLOps
2 Topics
25 mins
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Learn how to use Machine Learning Operations (MLOps) to replace the predictive model that drives a prediction with a new model. You can import a...
Replacing a predictive model
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Challenge
Replacing a predictive model
3 Tasks
10 mins
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U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offers that a customer is presented on its website. To customers that are...
Text analytics for email routing
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Module
Text analytics for email routing
3 Topics
35 mins
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Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to...
Training a topic model to improve email routing
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Challenge
Training a topic model to improve email routing
3 Tasks
20 mins
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U+ Bank uses Pega Customer Service™ to route incoming emails to the appropriate department based on the topic of the email. For several use cases (for...
