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Creating a churn prediction


2 Tasks

15 mins

Visible to: All users
Beginner Pega Customer Decision Hub 8.6 English
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U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is eligible for multiple offers, artificial intelligence (AI) decides which offer to show.

To customers that are likely to leave the bank soon, the bank wants to make a proactive retention offer instead of a credit card offer. The bank has recorded historical churn data for its customer base, which a data scientist used to create a churn model. You create a prediction that is driven by the churn model.

Use the following credentials to log in to the exercise system:

Role User name Password

Data scientist



Your assignment consists of the following tasks:

Task 1: Create a new prediction

As a data scientist, create a new prediction to calculate churn risk.

Task 2: Replace the scorecard with the churn model in the new prediction

Replace the placeholder scorecard with the Churn model from the Model list in the new prediction.

Task 3: Confirm your work

Run the prediction with Troy and Barbara as the data source.

Challenge Walkthrough

Detailed Tasks

1 Create a new prediction

  1. Log in as a data scientist with user name DataScientist and password rules.
  2. In the navigation pane on the left, click Intelligence > Prediction Studio.
  3. In the upper right, click New.
  4. Ensure that Customer Decision Hub is selected, and then click Next.
  5. In the Prediction name field, enter Predict Churn Propensity.
  6. In the Outcome field, select Churn.
  7. In the Subject list, ensure that Customer is selected.
    Create prediction
  8. Click Create.
  9. In the upper right, click Save.

2 Replace the scorecard with the churn model in the new prediction

  1. In the Models tab, click the More icon for the Predict Churn Propensity prediction.
  2. Click Replace model.
    Replace model
  3. Ensure that Model is selected, and then click Next.
  4. Clear the Compare the models check box.
  5. In the Model list tab, select the Churn model.
    Select model
  6. Click Next.
  7. Click Replace.
  8. When the status of the Churn model changes to Ready for review, click Churn (M-1101).
    Open new model
  9. In the upper right, click Evaluate.
  10. Ensure that Approve candidate model and replace current active model is selected.
  11. In the Reason field, enter the appropriate information.
  12. Click Save.
  13. Confirm that the Churn model has replaced the placeholder scorecard as Active in the prediction.
    Active model

Confirm your work

  1. In the upper right, click Run.
  2. Select Troy as the data source.
  3. Click Run.
    Output Troy
  4. Select Barbara as the data source.
  5. Click Run.
    Output Barbara

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