Mission
Data Scientist
1 Mission
4 Modules
3 Challenges
13 hrs 10 mins
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them. Configure predictions that are deployed in Pega Platform™ applications to optimize case management, in Pega Customer Decision Hub™ to guide real-time customer interactions, and in Pega Customer Service™ to detect the topics, entities and sentiment of incoming messages.
AI for 1:1 Customer Engagement
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Mission
AI for 1:1 Customer Engagement
10 Modules
13 Challenges
10 hrs 20 mins
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Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...
Pega Process AI overview
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Module
Pega Process AI overview
1 Topic
15 mins
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Predicting fraud
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Module
Predicting fraud
1 Topic
15 mins
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Creating a fraud prediction
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Challenge
Creating a fraud prediction
3 Tasks
15 mins
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Predicting case completion
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Module
Predicting case completion
1 Topic
15 mins
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Creating a case completion prediction
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Challenge
Creating a case completion prediction
3 Tasks
15 mins
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U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Text analytics for email routing
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Module
Text analytics for email routing
3 Topics
35 mins
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Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to...
Training a topic model to improve email routing
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Challenge
Training a topic model to improve email routing
4 Tasks
20 mins
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U+ Bank plans to use Pega Customer Service™ to route incoming emails to the appropriate department based on the topic of the email. For several use...
