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Low-Code App Builder Extended

Gaining insight into business efficiency

Exploring application data with Insights

Customizing a dashboard

Designing reports with multiple sources

Monitoring your contact center with reports

  • Module

    Monitoring your contact center with reports

    2 Topics

    15 mins

    Visible to all users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Creating a custom business report

Creating reports that combine data from multiple classes

Customizing a dashboard

Leveraging reports in the contact center

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