
Mission
System Architect
2 Missions
31 Modules
24 Challenges
48 hrs 30 mins
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and deliver business applications faster and more accurately for maximum business value. You learn how to perform the most common application development tasks using App Studio and Dev Studio to prepare yourself for your first Pega development project.
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Mission
Low-Code App Builder
13 Modules
12 Challenges
11 hrs
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An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.
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Mission
Low-Code App Builder Extended
1 Mission
15 Modules
14 Challenges
23 hrs 15 mins
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Continue learning about low-code application development using Pega Platform™.
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Module
Roles on a Pega project
1 Topic
15 mins
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Assemble a project team with the necessary skills to develop a successful Pega application.
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Module
Dev Studio overview
2 Topics
20 mins
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
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Module
Creation and maintenance of rules
12 Topics
1 hr 25 mins
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Pega Platform™ generates application code in the background by using the rules that you create. In Dev Studio, you can manage how a rule is created...
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Module
Escalating late work
2 Topics
15 mins
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Set a past deadline interval with both urgency adjustments and escalation actions to drive late work to completion.
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Challenge
Escalating late work
2 Tasks
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request cases...
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Module
Attaching PDF files to a case
2 Topics
20 mins
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Pega Platform™ provides the Create PDF automation, which allows you to attach a screenshot of a view to the case in PDF format.
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Challenge
Attaching PDF files to a case
3 Tasks
10 mins
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After roadside assistance services have been provided, customers with standard coverage receive a receipt for the service charge, including a...
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Module
Configuring cascading approvals with a reporting structure
2 Topics
20 mins
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Model approval processing involving a reporting hierarchy to model managerial approvals that are applied consistently to cases.
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Challenge
Configuring a cascading approval with a reporting structure
3 Tasks
10 mins
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GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
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Module
Automating decisions with decision tables
3 Topics
30 mins
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Pega Platform™ allows you to design complex decision logic by using decision tables. Decision tables are a helpful approach when you must test the...
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Challenge
Automating decisions with decision tables
3 Tasks
10 mins
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
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Module
Automating decisions with decision trees
3 Topics
25 mins
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Pega Platform™ allows you to design complex decision logic by using decision trees. Decision trees can evaluate against different test conditions and...
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Challenge
Automating decisions with decision trees
3 Tasks
10 mins
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
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Module
Configuring case approvals with an authority matrix
2 Topics
20 mins
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Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
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Challenge
Configuring case approvals with an authority matrix
2 Tasks
10 mins
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GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
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Module
Creating and managing teams of users
3 Topics
25 mins
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Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.
...
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Challenge
Creating and managing teams of users
4 Tasks
10 mins
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In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...
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Module
Viewing data in memory
4 Topics
25 mins
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Pega Platform™ provides the Clipboard tool to display data in memory and enables you to review application data and check for correctness, helping you...
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Module
Validating data in Dev Studio
4 Topics
35 mins
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Extend the configuration of validate rules in Dev Studio by applying edit validate rules to test data formats, qualifying validation logic, and using...
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Challenge
Validating data in Dev Studio
3 Tasks
10 mins
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GoGoRoad customers with Standard coverage provide credit card information during the Submission stage of an Assistance Request case to pay for...
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Module
Manipulating application data
5 Topics
30 mins
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In some cases, a data reference is insufficient for your business need. Pega Platform™ provides data transforms to copy selected data from one source...
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Challenge
Manipulating application data
2 Tasks
10 mins
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To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
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Module
Setting default property values
2 Topics
25 mins
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Setting default property values reduces testing time and increases data entry efficiency. Pega Platform™ provides data transforms to automatically set...
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Challenge
Setting default property values
4 Tasks
10 mins
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The program manager at GoGoRoad wants to ensure proper staffing levels in the call center to avoid service delays. The project manager wants a report...
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Module
Accessing sourced data in a case
5 Topics
45 mins
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Optimize the retrieving, refreshing and persistence of data for case processing.
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Module
Saving data to a system of record
3 Topics
30 mins
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Applications often make extensive use of data sourced from a system of record. During case processing, users may need to send updated data back to the...
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Challenge
Saving data to a system of record
3 Tasks
10 mins
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The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
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Module
Designing UI for Pega applications
3 Topics
20 mins
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Use Pega's design system to quickly achieve ideal experiences in your applications.
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Module
Designing UI for multiple devices
6 Topics
55 mins
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Preview your application for mobile phones and tablets to ensure a positive user experience (UX), no matter which device users prefer.
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Challenge
Designing a mobile app UI
3 Tasks
15 mins
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GoGoRoad's customer experience team wants to provide mobile users with a mobile-oriented interface to present nearby service providers. Instead of...
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Module
Customizing the appearance of a form
7 Topics
55 mins
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Organize information for end-users for easy and efficient navigation through forms.
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Challenge
Customizing a view at run time
3 Tasks
5 mins
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GoGoRoad stakeholders want the Enter customer information view to be streamlined to display the relevant information only. To achieve this request...
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Module
Applying a style to a UI element
2 Topics
20 mins
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Apply defined styles to UI controls and elements to improve application branding and appearance.
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Challenge
Applying a style to a UI element
2 Tasks
5 mins
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The UI team at GoGoRoads has asked you to style drop-down controls to simplify the drop-down list's appearance.
The following table provides the...
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Module
Grouping fields in views
2 Topics
15 mins
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Group fields to improve UI presentation and provide a cleaner, improved user experience (UX).
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Challenge
Grouping fields in views
3 Tasks
15 mins
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Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
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Module
Displaying list data in views
2 Topics
20 mins
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Both table layouts and repeating dynamic layouts present list-based content. Repeating dynamic layouts provide a more aesthetic and flexible format.
...
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Challenge
Displaying list data in views
4 Tasks
10 mins
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The GoGoRoad application presents a list of all available service providers in a table. The UI consultant wants you to make the following changes to...
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Module
Simulating an external data source
2 Topics
30 mins
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Simulate an external data source to test functionality when a data source is not available for use in an application.
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Challenge
Simulating an external data source
4 Tasks
10 mins
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During roadside assistance, a service provider performs minor mechanical repairs. Requests for roadside assistance must identify the vehicle so that...
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Module
Adding an external data source to a data type
4 Topics
40 mins
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Configure data types based on external data models to simplify integration with external systems.
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Challenge
Adding an external data source to a data type
7 Tasks
30 mins
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Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
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Module
Configuring security policies
4 Topics
40 mins
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Learn about the types of attacks that malicious hackers use to gain unauthorized access to Pega Platform, and how to configure security policies to...
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Challenge
Configuring security policies
3 Tasks
5 mins
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GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
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Module
Managing application access
3 Topics
30 mins
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Learn how you can configure role-based access control by using the Access Manager.
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Challenge
Managing application access
2 Tasks
5 mins
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GoGoRoad product managers want to restrict access to development on the New Vendor case type so that only approved roles perform updates. Configure...
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Module
Tracking and auditing changes to data
2 Topics
20 mins
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Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
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Challenge
Auditing changes to field values
2 Tasks
5 mins
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GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...
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Module
Debugging application errors
5 Topics
50 mins
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
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Challenge
Debugging application errors
4 Tasks
20 mins
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As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...
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Module
Release management with Pega Platform
2 Topics
35 mins
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Develop higher quality applications more quickly and efficiently through the use of automated release management.
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Module
Unit testing rules
4 Topics
1 hr 5 mins
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Unit test rules to ensure application configurations behave as expected.
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Challenge
Unit testing rules
4 Tasks
15 mins
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For an Assistance Request case, when users enter the vehicle make, one or more associated models display in the Model drop-down. Intermittently, users...
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Module
Creating and executing scenario-based test cases
2 Topics
25 mins
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Create scenario tests to perform testing based on real-world use cases. Scenario tests incorporate multiple rules, testing how these rules work...
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Challenge
Creating a new scenario test case
2 Tasks
10 mins
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GoGoRoad wants to create a standard scenario test to automate testing for the Assistance Request case type. Create an automated test for the Submit...
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Mission Exercise
System Architect
18 Tasks
3 hrs
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Tourist Car Rentals (TCR) is a small rental car company that serves customers vacationing on selected island locations. With significant growth in the...