Low-Code App Builder Extended

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.

Use Agile Workbench to create and update user stories, bugs, and feedback items, either stored locally or accessed from an external repository. Track...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

InsCorp wants to ensure that only one assistance request case is processed for each request. Customers sending assistance requests may have difficulty...

Use temporary cases to save storage and improve system performance.

InsCorp learns that many customers begin service requests and partially fill out their information before abandoning the case. To avoid accumulating...

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

InsCorp wants to ensure that customers can cancel service requests at any time. Add the Cancel request process as a case-wide optional action to...

Automate decision-making to reduce processing time and ensure consistency between cases.

When customers submit a request for roadside assistance with InsCorp, a customer service representative (CSR) manually validates whether or not the...

Skip processes and entire stages that are not needed for a case.

Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...

Create child cases to model work performed by different parties, that follows different reporting options, that follows different reporting frames...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request case type...

Enforce dependencies using the Wait step. The Wait step allows you to pause and resume case processing when the case meets conditions that you define...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service stage, the customer...

View the relationships between data types to gain insight into the data model for an application.

Validate user data against business logic to avoid invalid data within applications.

Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...

Design reports to analyze case data and provide insight into processes and workflows.

Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

Apply themes and custom formatting to provide custom branding for applications.

The InsCorp marketing team has asked you to customize the GoGoRoad application theme to align with the company's brand. Apply the company's colors and...

Tailor the user experience (UX) based on channel and role.

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.

The Service Request Microjourney allows customers to submit requests for roadside assistance services. Customers indicate the type of service...

Add users to an application and assign users to roles based on how they interact with a case.

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...