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Mission

Low-Code App Builder Extended

1 Missão

18 Módulos

18 Desafios

22 h 35 min

Visible to all users
Beginner Pega Platform 8.7 Case Management Integração de dados Interface de usuário App Studio Móvel Elaboração de relatórios Portuguese

Continue aprendendo sobre o desenvolvimento de aplicativos low-code utilizando a Pega Platform™.

Disponível nas seguintes missões:

System Architect Business Architect

Low-Code App Builder

  • Mission

    Low-Code App Builder

    10 Módulos

    9 Desafios

    10 h 10 min

  • Uma introdução ao uso da Pega Platform para desenvolver aplicativos que colaboram para a transformação digital das organizações.

Managing application development

  • Module

    Managing application development

    3 Tópicos

    45 min

  • Project team members use Agile Workbench to create, view and update user stories, bugs, and feedback items related to application development. The...

Refining an Agile Workbench backlog

  • Challenge

    Refining an Agile Workbench backlog

    5 Tarefas

    30 min

  • Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Sizing a Pega Platform project

  • Module

    Sizing a Pega Platform project

    2 Tópicos

    25 min

  • Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

Sizing a Pega Platform project

  • Challenge

    Sizing a Pega Platform project

    2 Tarefas

    15 min

  • Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...

Adding optional actions to a workflow

  • Module

    Adding optional actions to a workflow

    1 Tópico

    15 min

  • Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

Adding optional actions to a workflow

  • Challenge

    Adding optional actions to a workflow

    1 Tarefa

    5 min

  • InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...

Automating workflow decisions

  • Module

    Automating workflow decisions

    1 Tópico

    15 min

  • Automate decision-making to reduce processing time and ensure consistency between cases.

Control the workflow based on business context

  • Challenge

    Control the workflow based on business context

    3 Tarefas

    10 min

  • When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

Automation shapes in the case life cycle

  • Module

    Automation shapes in the case life cycle

    1 Tópico

    20 min

  • Pega Platform™ provides different automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the case...

Attaching PDF files to a case

  • Challenge

    Attaching PDF files to a case

    2 Tarefas

    10 min

  • InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

Creating a child case

  • Module

    Creating a child case

    1 Tópico

    15 min

  • Create child cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Creating a child case

  • Challenge

    Creating a child case

    2 Tarefas

    10 min

  • InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request case type...

Identifying duplicate cases

  • Module

    Identifying duplicate cases

    1 Tópico

    10 min

  • Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

Adding a duplicate case type search

  • Challenge

    Adding a duplicate case type search

    3 Tarefas

    10 min

  • InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...

Skipping a process or a stage

  • Module

    Skipping a process or a stage

    1 Tópico

    10 min

  • Skip processes and entire stages that are unnecessary in certain situations so that cases can process with increased efficiency and flexibility. 

Skipping a process based on business context

  • Challenge

    Skipping a process based on business context

    1 Tarefa

    10 min

  • Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...

Pausing and resuming case processing

  • Module

    Pausing and resuming case processing

    1 Tópico

    15 min

  • Enforce dependencies using the Wait step. The Wait step allows you to pause and resume case processing when the case meets conditions that you define...

Pausing and resuming case processing

  • Challenge

    Pausing and resuming case processing

    1 Tarefa

    10 min

  • InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service stage, the customer...

Validating data against business logic

  • Module

    Validating data against business logic

    1 Tópico

    15 min

  • Validate user data against business logic to avoid invalid data within applications.

Validating data against business logic

  • Challenge

    Validating data against business logic

    1 Tarefa

    10 min

  • Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...

Exploring application data with Insights

  • Module

    Exploring application data with Insights

    1 Tópico

    15 min

  • Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Gaining insight into business efficiency

  • Module

    Gaining insight into business efficiency

    2 Tópicos

    25 min

  • Design reports to analyze case data and provide insight into processes and workflows.

Creating a custom business report

  • Challenge

    Creating a custom business report

    3 Tarefas

    15 min

  • Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

Customizing UI elements

  • Module

    Customizing UI elements

    3 Tópicos

    30 min

  • Learn how to apply defined styles to UI controls and elements to improve application branding and appearance.

Setting a visibility condition for form content

  • Challenge

    Setting a visibility condition for form content

    1 Tarefa

    5 min

  • The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...

Adicionando funcionalidade dinâmica a um botão

  • Challenge

    Adicionando funcionalidade dinâmica a um botão

    2 Tarefas

    10 min

  • Após a aprovação da solicitação de assistência rodoviária, um provedor de serviço é despachado para o local informado pelo cliente. Para realizar a...

Customizing portal content

  • Module

    Customizing portal content

    2 Tópicos

    20 min

  • Tailor the user experience based on channel and persona to allow users to perform their jobs more efficiently.

Personalizando um portal

  • Challenge

    Personalizando um portal

    1 Tarefa

    10 min

  • A GoGoRoad oferece serviços de assistência rodoviária por meio de fornecedores contratados. Para garantir a satisfação dos clientes e consistência de...

Customizing a dashboard

  • Module

    Customizing a dashboard

    1 Tópico

    15 min

  • Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.

Customizando um dashboard

  • Challenge

    Customizando um dashboard

    2 Tarefas

    30 min

  • Durante o processamento de casos Solicitação de assistência (Assistance Request), um agente de atendimento ao cliente talvez precise solicitar um...

Designing a mobile app experience

  • Module

    Designing a mobile app experience

    2 Tópicos

    25 min

  • Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...

Criando uma experiência no aplicativo móvel

  • Challenge

    Criando uma experiência no aplicativo móvel

    4 Tarefas

    15 min

  • A GoGoRoad quer possibilitar que os clientes criem um caso de solicitação de assistência usando seus dispositivos móveis. Personalize o canal...

Calculating fields using decision tables

  • Module

    Calculating fields using decision tables

    1 Tópico

    25 min

  • In App Studio, Pega Platform™ allows you to calculate the value of a field using a decision table. Decision tables are a helpful approach when you...

Calculando campos com tabelas de decisão

  • Challenge

    Calculando campos com tabelas de decisão

    2 Tarefas

    15 min

  • Os stakeholders da GoGoRoad querem garantir a satisfação dos clientes, permitindo que o aplicativo de descontos se baseie no fato de o provedor de...

Convidando usuários para um aplicativo

  • Module

    Convidando usuários para um aplicativo

    1 Tópico

    10 min

  • Adicione personas e interfaces de canal a um aplicativo e atribua usuários a personas com base na interação deles em um caso.

Creating users and roles

  • Challenge

    Creating users and roles

    4 Tarefas

    10 min

  • GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Low-Code App Builder Extended

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