Mission
Low-Code App Builder
Archived
13 Modules
12 Challenges
13 hrs 25 mins
An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.
Available in the following missions:
Low-code defined
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Module
Low-code defined
Archived
3 Topics
35 mins
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Get familiar with the fastest way to build an application on the Pega platform™. App Studio is a contextual development environment where users can...
Defining a customer Microjourney
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Module
Defining a customer Microjourney
Archived
8 Topics
1 hr 5 mins
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Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...
Designing a Case Life Cycle
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Challenge
Designing a Case Life Cycle
Archived
6 Tasks
20 mins
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
User guidance
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Module
User guidance
Archived
4 Topics
25 mins
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Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...
Setting Case Status
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Challenge
Setting Case Status
Archived
2 Tasks
20 mins
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After reviewing the progress on the service request case development, the MyTown mayor and the services coordinator see additional areas for...
Completing work on time
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Module
Completing work on time
Archived
6 Topics
40 mins
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Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.
Enforcing Service-Level Agreements
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Challenge
Enforcing Service-Level Agreements
Archived
2 Tasks
10 mins
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Capturing and presenting data
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Module
Capturing and presenting data
Archived
7 Topics
1 hr
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Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...
Creating a field
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Challenge
Creating a field
Archived
2 Tasks
10 mins
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The MyTown Department of Public Works wants to reduce the time spent answering resident complaints about potholes in the roads by empowering town...
Creating a view
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Challenge
Creating a view
Archived
4 Tasks
20 mins
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Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the mayor and the services coordinator have determined...
Describing a data object
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Module
Describing a data object
Archived
4 Topics
30 mins
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Create data types to model the attributes of an entity and establish a common context for a group of fields.
Creating a data object
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Challenge
Creating a data object
Archived
3 Tasks
10 mins
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When submitting a service request through the MyTown311 application, residents first enter information about the issue into the Description field. The...
Grouping related data
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Module
Grouping related data
Archived
3 Topics
25 mins
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Create a field group to refer to a single instance of a data object to a case type. Create a field group list to add a list of data objects to a case...
Creating a field group
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Challenge
Creating a field group
Archived
3 Tasks
15 mins
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The mayor of myTown asks you, the town projects manager, to enable residents that report problems online to enter contact information and list any...
Calculating values
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Module
Calculating values
Archived
2 Topics
30 mins
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Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight. Automatic...
Creating calculated fields
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Challenge
Creating calculated fields
Archived
3 Tasks
15 mins
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The MyTown mayor and the services coordinator want to track the amount of time that crews spend on repair phases. New fields in the Perform Repair...
Making data available to an application
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Module
Making data available to an application
Archived
4 Topics
40 mins
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Add data records to your application to provide necessary information to complete work. Data records can also be used to supply default values...
Adding data records to a data object
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Challenge
Adding data records to a data object
Archived
4 Tasks
10 mins
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Integrating with external applications
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Module
Integrating with external applications
Archived
1 Topic
20 mins
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List the various integration and automation capabilities of Pega and map each to appropriate business use cases.
Routing Assignments to users
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Module
Routing Assignments to users
Archived
3 Topics
35 mins
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Assign responsibility for completing a task to one or more users.
Routing work to users
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Challenge
Routing work to users
Archived
4 Tasks
15 mins
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The MyTown 311 application allows residents to submit service requests. Specific members of the city government perform assignments in the Service...
Designing an approval Process
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Module
Designing an approval Process
Archived
2 Topics
15 mins
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Configure an approval process to allow users to approve or reject tasks within the workflow.
Approving work
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Challenge
Approving work
Archived
2 Tasks
5 mins
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Sending emails during Case processing
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Module
Sending emails during Case processing
Archived
3 Topics
25 mins
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Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.
Sending emails during Case processing
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Challenge
Sending emails during Case processing
Archived
2 Tasks
20 mins
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
The following table provides the credentials you need...
