Skip to main content

Mission

Low-Code App Builder

10 Modules

9 Challenges

10 hrs 10 mins

Visible to all users
Beginner Pega Platform 8.7 Low-Code App Development Case Management Data Integration English

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.

Available in the following missions:

System Architect Low-Code App Builder Extended Business Architect Application Development Foundation

Low-code defined

  • Module

    Low-code defined

    4 Topics

    45 mins

  • Pega Platform™ provides an application development environment where citizen developers and system architects alike create digital solutions to...

Defining a customer Microjourney

  • Module

    Defining a customer Microjourney

    5 Topics

    50 mins

  • Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...

Designing a case life cycle

  • Challenge

    Designing a case life cycle

    8 Tasks

    30 mins

  • The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.

    To achieve this goal...

User guidance

  • Module

    User guidance

    2 Topics

    15 mins

  • Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...

Setting case status

  • Challenge

    Setting case status

    1 Task

    20 mins

  • After reviewing the progress on the service request case development, the MyTown Mayor and the Services Coordinator see additional areas for...

Completing work on time

  • Module

    Completing work on time

    2 Topics

    25 mins

  • Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Enforcing service-level agreements

  • Challenge

    Enforcing service-level agreements

    1 Task

    10 mins

  • You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...

The data model

  • Module

    The data model

    4 Topics

    50 mins

  • Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...

Creating a data model

  • Challenge

    Creating a data model

    3 Tasks

    10 mins

  • When creating an application, consider the data model. The data model defines how users store and retrieve the data in your application. In the MyTown...

Capturing and presenting data

  • Module

    Capturing and presenting data

    3 Topics

    45 mins

  • Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...

Adding fields to views

  • Challenge

    Adding fields to views

    3 Tasks

    20 mins

  • Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the Mayor and the Services coordinator have determined...

Creating a data relationship

  • Module

    Creating a data relationship

    2 Topics

    30 mins

  • Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Creating a data relationship

  • Challenge

    Creating a data relationship

    2 Tasks

    15 mins

  • The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...

Routing assignments to users

  • Module

    Routing assignments to users

    1 Topic

    25 mins

  • Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Routing work to users

  • Challenge

    Routing work to users

    2 Tasks

    10 mins

  • Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...

Designing an approval process

  • Module

    Designing an approval process

    1 Topic

    10 mins

  • To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Approving work

  • Challenge

    Approving work

    1 Task

    5 mins

  • The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

Sending emails during case processing

  • Module

    Sending emails during case processing

    2 Topics

    20 mins

  • Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.

Sending emails during case processing

  • Challenge

    Sending emails during case processing

    1 Task

    15 mins

  • The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

    The following table provides the credentials you...

Low-Code App Builder

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice