Mission
Low-Code App Builder
11 Modules
10 Challenges
10 hrs 40 mins
An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.
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Module
Low-code defined
4 Topics
45 mins
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Get familiar with the fastest way to build an application on the Pega Platform™. App Studio is a contextual development environment where users can...
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Module
Defining a customer Microjourney
5 Topics
50 mins
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Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...
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Challenge
Designing a case life cycle
9 Tasks
30 mins
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
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Module
Setting case status
2 Topics
15 mins
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Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...
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Challenge
Setting case status
2 Tasks
20 mins
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After reviewing the progress on the service request case development, the MyTown Mayor and the Services Coordinator see additional areas for...
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Module
Completing work on time
2 Topics
25 mins
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Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.
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Challenge
Enforcing service-level agreements
2 Tasks
10 mins
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
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Module
Capturing and presenting data
4 Topics
45 mins
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Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...
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Challenge
Creating fields in views
3 Tasks
20 mins
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Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the Mayor and the Services coordinator have determined...
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Module
Calculating values
1 Topic
30 mins
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Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight. Automatic...
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Challenge
Creating calculated fields
3 Tasks
15 mins
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The MyTown mayor and the services coordinator want to track the amount of time that crews spend on repair phases. New fields in the Perform Repair...
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Module
Creating a data relationship
2 Topics
30 mins
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Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
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Challenge
Creating a data relationship
3 Tasks
15 mins
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The mayor of myTown asks you, the town projects manager, to enable residents who report problems online to enter contact information and list any...
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Module
Making data available to an application
3 Topics
35 mins
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Add data records to your application to provide necessary information to complete work. Data records can also be used to supply default values and...
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Challenge
Adding data records to a data object
4 Tasks
10 mins
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
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Module
Routing assignments to users
1 Topic
25 mins
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Assign responsibility for completing a task to one or more users.
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Challenge
Routing work to users
3 Tasks
10 mins
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Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...
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Module
Designing an approval process
1 Topic
10 mins
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Configure an approval process to allow users to approve or reject tasks within the workflow.
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Challenge
Approving work
2 Tasks
5 mins
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
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Module
Sending emails during case processing
2 Topics
20 mins
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Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.
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Challenge
Sending email during case processing
2 Tasks
15 mins
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
The following table provides the credentials you...
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Mission Exercise
Low-Code App Builder
9 Tasks
2 hrs
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To encourage customers to consolidate financial services needs with U-Plus Bank, U-Plus wants to allow customers to transfer outstanding balances from...