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Mission

Low-Code App Builder

11 Modules

10 Challenges

10 hrs 40 mins

Visible to all users
Beginner Pega Platform 8.5 Low-Code App Development Case Management Data Integration

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.

  • Module

    Low-code defined

    4 Topics

    45 mins

  • Get familiar with the fastest way to build an application on the Pega Platform™. App Studio is a contextual development environment where users can...

  • Module

    Defining a customer Microjourney

    5 Topics

    50 mins

  • Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...

  • Challenge

    Designing a case life cycle

    9 Tasks

    30 mins

  • The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.

    To achieve this goal...

  • Module

    Setting case status

    2 Topics

    15 mins

  • Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...

  • Challenge

    Setting case status

    2 Tasks

    20 mins

  • After reviewing the progress on the service request case development, the MyTown Mayor and the Services Coordinator see additional areas for...

  • Module

    Completing work on time

    2 Topics

    25 mins

  • Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

  • Challenge

    Enforcing service-level agreements

    2 Tasks

    10 mins

  • You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...

  • Module

    Capturing and presenting data

    4 Topics

    45 mins

  • Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...

  • Challenge

    Creating fields in views

    3 Tasks

    20 mins

  • Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the Mayor and the Services coordinator have determined...

  • Module

    Calculating values

    1 Topic

    30 mins

  • Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight.  Automatic...

  • Challenge

    Creating calculated fields

    3 Tasks

    15 mins

  • The MyTown mayor and the services coordinator want to track the amount of time that crews spend on repair phases. New fields in the Perform Repair...

  • Module

    Creating a data relationship

    2 Topics

    30 mins

  • Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

  • Challenge

    Creating a data relationship

    3 Tasks

    15 mins

  • The mayor of myTown asks you, the town projects manager, to enable residents who report problems online to enter contact information and list any...

  • Module

    Making data available to an application

    3 Topics

    35 mins

  • Add data records to your application to provide necessary information to complete work.  Data records can also be used to supply default values and...

  • Challenge

    Adding data records to a data object

    4 Tasks

    10 mins

  • When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

  • Module

    Routing assignments to users

    1 Topic

    25 mins

  • Assign responsibility for completing a task to one or more users.

  • Challenge

    Routing work to users

    3 Tasks

    10 mins

  • Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...

  • Module

    Designing an approval process

    1 Topic

    10 mins

  • Configure an approval process to allow users to approve or reject tasks within the workflow.

  • Challenge

    Approving work

    2 Tasks

    5 mins

  • The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

  • Module

    Sending emails during case processing

    2 Topics

    20 mins

  • Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.

  • Challenge

    Sending email during case processing

    2 Tasks

    15 mins

  • The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

    The following table provides the credentials you...

  • Mission Exercise

    Low-Code App Builder

    9 Tasks

    2 hrs

  • To encourage customers to consolidate financial services needs with U-Plus Bank, U-Plus wants to allow customers to transfer outstanding balances from...

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