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Mission

Low-Code App Builder

13 Modules

12 Challenges

11 hrs

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.

Beginner Pega Platform 8.4 Low-Code App Development Case Management Data Integration

Module

Low-code defined

3 Topics

35 mins

Get familiar with the fastest way to build an application on the Pega platform™. App Studio is a contextual development environment where users can...

Module

Defining a customer Microjourney

8 Topics

1 hr 5 mins

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...

Challenge

Designing a case life cycle

6 Tasks

20 mins

The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.

To achieve this goal...

Module

Setting case status

4 Topics

25 mins

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...

Challenge

Setting case status

2 Tasks

20 mins

After reviewing the progress on the service request case development, the MyTown mayor and the services coordinator see additional areas for...

Module

Completing work on time

6 Topics

40 mins

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Challenge

Enforcing service-level agreements

2 Tasks

10 mins

You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...

Module

Capturing and presenting data

7 Topics

1 hr

Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...

Challenge

Creating a field

2 Tasks

10 mins

The MyTown Department of Public Works wants to reduce the time spent answering resident complaints about potholes in the roads by empowering town...

Challenge

Creating a view

4 Tasks

20 mins

Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the mayor and the services coordinator have determined...

Module

Describing a data object

4 Topics

30 mins

Create data types to model the attributes of an entity and establish a common context for a group of fields.

Challenge

Creating a data object

3 Tasks

10 mins

When submitting a service request through the MyTown311 application, residents first enter information about the issue into the Description field. The...

Module

Grouping related data

3 Topics

25 mins

Create a field group to refer to a single instance of a data object to a case type. Create a field group list to add a list of data objects to a case...

Challenge

Creating a field group

3 Tasks

15 mins

The mayor of myTown asks you, the town projects manager, to enable residents that report problems online to enter contact information and list any...

Module

Calculating values

2 Topics

35 mins

Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight.  Automatic...

Challenge

Creating calculated fields

3 Tasks

15 mins

The MyTown mayor and the services coordinator want to track the amount of time that crews spend on repair phases. New fields in the Perform Repair...

Module

Making data available to an application

4 Topics

40 mins

Add data records to your application to provide necessary information to complete work.  Data records can also be used to supply default values...

Challenge

Adding data records to a data object

4 Tasks

10 mins

When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

Module

Integrating with external applications

1 Topic

20 mins

List the various integration and automation capabilities of Pega and map each to appropriate business use cases.

Module

Routing assignments to users

3 Topics

35 mins

Assign responsibility for completing a task to one or more users.

Challenge

Routing work to users

4 Tasks

15 mins

The MyTown 311 application allows residents to submit service requests. Specific members of the city government perform assignments in the Service...

Module

Designing an approval process

2 Topics

15 mins

Configure an approval process to allow users to approve or reject tasks within the workflow.

Challenge

Approving work

2 Tasks

5 mins

The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

Module

Sending emails during case processing

3 Topics

25 mins

Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.

Challenge

Sending email during case processing

2 Tasks

20 mins

The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

The following table provides the credentials you...

Mission Exercise

Low-Code App Builder

9 Tasks

To encourage customers to consolidate financial services needs with U-Plus Bank, U-Plus wants to allow customers to transfer outstanding balances from...

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