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Mission

Low-Code App Builder

13 Modules

12 Challenges

11 hrs

Visible to all users

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.

Beginner Pega Platform 8.4 Low-Code App Development Case Management Data Integration
  • Module

    Low-code defined

    3 Topics

    35 mins

  • Get familiar with the fastest way to build an application on the Pega platform™. App Studio is a contextual development environment where users can...

  • Module

    Defining a customer Microjourney

    8 Topics

    1 hr 5 mins

  • Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...

  • Challenge

    Designing a case life cycle

    6 Tasks

    20 mins

  • The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.

    To achieve this goal...

  • Module

    Setting case status

    4 Topics

    25 mins

  • Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...

  • Challenge

    Setting case status

    2 Tasks

    20 mins

  • After reviewing the progress on the service request case development, the MyTown mayor and the services coordinator see additional areas for...

  • Module

    Completing work on time

    6 Topics

    40 mins

  • Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

  • Challenge

    Enforcing service-level agreements

    2 Tasks

    10 mins

  • You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...

  • Module

    Capturing and presenting data

    7 Topics

    1 hr

  • Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...

  • Challenge

    Creating a field

    2 Tasks

    10 mins

  • The MyTown Department of Public Works wants to reduce the time spent answering resident complaints about potholes in the roads by empowering town...

  • Challenge

    Creating a view

    4 Tasks

    20 mins

  • Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the mayor and the services coordinator have determined...

  • Module

    Describing a data object

    4 Topics

    30 mins

  • Create data types to model the attributes of an entity and establish a common context for a group of fields.

  • Challenge

    Creating a data object

    3 Tasks

    10 mins

  • When submitting a service request through the MyTown311 application, residents first enter information about the issue into the Description field. The...

  • Module

    Grouping related data

    3 Topics

    25 mins

  • Create a field group to refer to a single instance of a data object to a case type. Create a field group list to add a list of data objects to a case...

  • Challenge

    Creating a field group

    3 Tasks

    15 mins

  • The mayor of myTown asks you, the town projects manager, to enable residents that report problems online to enter contact information and list any...

  • Module

    Calculating values

    2 Topics

    35 mins

  • Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight.  Automatic...

  • Challenge

    Creating calculated fields

    3 Tasks

    15 mins

  • The MyTown mayor and the services coordinator want to track the amount of time that crews spend on repair phases. New fields in the Perform Repair...

  • Module

    Making data available to an application

    4 Topics

    40 mins

  • Add data records to your application to provide necessary information to complete work.  Data records can also be used to supply default values...

  • Challenge

    Adding data records to a data object

    4 Tasks

    10 mins

  • When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

  • Module

    Integrating with external applications

    1 Topic

    20 mins

  • List the various integration and automation capabilities of Pega and map each to appropriate business use cases.

  • Module

    Routing assignments to users

    3 Topics

    35 mins

  • Assign responsibility for completing a task to one or more users.

  • Challenge

    Routing work to users

    4 Tasks

    15 mins

  • The MyTown 311 application allows residents to submit service requests. Specific members of the city government perform assignments in the Service...

  • Module

    Designing an approval process

    2 Topics

    15 mins

  • Configure an approval process to allow users to approve or reject tasks within the workflow.

  • Challenge

    Approving work

    2 Tasks

    5 mins

  • The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

  • Module

    Sending emails during case processing

    3 Topics

    25 mins

  • Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.

  • Challenge

    Sending email during case processing

    2 Tasks

    20 mins

  • The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

    The following table provides the credentials you...

  • Mission Exercise

    Low-Code App Builder

    9 Tasks

  • To encourage customers to consolidate financial services needs with U-Plus Bank, U-Plus wants to allow customers to transfer outstanding balances from...

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