Module

Completing work on time

Archived

6 Topics

40 mins

Visible to: All users

Beginner

Pega Platform

Case Management

English

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

After completing this module, you should be able to:

Identify how goals and deadlines establish expectations for completing work

Identify the elements of a goal and deadline interval

Configure goals and deadlines to increase the urgency of work

Configure escalation behavior for goals and deadlines

Low-Code App Builder v1

Case Management Foundation v1

Service-Level Agreements

10 mins

Setting goals and deadlines for stages, processes, and steps

5 mins

Setting goals and deadlines for case resolution

5 mins

Defining an escalation action for an incomplete assignment

5 mins

Defining an escalation action for a stage and a process

5 mins

Defining an escalation action for a case

5 mins

Module Quiz

5 mins