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Module

Completing work on time

2 Topics

25 mins

 Visible to all users
Beginner Pega Platform 8.7 Case Management English

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

After completing this module, you should be able to:

Identify how goals and deadlines establish expectations for completing work
Identify the elements of a goal and deadline interval
Configure goals and deadlines to increase the urgency of work
Configure escalation behavior for goals and deadlines

Practice what you learned in the following Challenge:

Enforcing service-level agreements

Available in the following missions:

Low-Code App Builder Introduction to Pega Platform Case Management Foundation

Topics

Service-level agreements

10 mins

Additional tasks for setting goals and deadlines

10 mins

Module Quiz

5 mins

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