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Module

Completing work on time

2 Topics

25 mins

 Visible to: All users
Beginner Pega Platform 8.7 Case Management English
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Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

After completing this module, you should be able to:

Identify how goals and deadlines establish expectations for completing work
Identify the elements of a goal and deadline interval
Configure goals and deadlines to increase the urgency of work
Configure escalation behavior for goals and deadlines

Practice what you learned in the following Challenge:

Enforcing service-level agreements

Available in the following missions:

Low-Code App Builder Introduction to Pega Platform Case Management Foundation

Topics

Service-level agreements

10 mins

Additional tasks for setting goals and deadlines

10 mins

Module Quiz

5 mins

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