Mission
Introduction to Pega Platform
15 Modules
7 hrs 45 mins
Gain a high-level overview of the Pega Platform™ and how Pega's low-code technology allows you to build an application that captures data and initiates business processes.
Low-code defined
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Module
Low-code defined
4 Topics
45 mins
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Pega Platform™ provides an application development environment where citizen developers and system architects alike create digital solutions to...
Dev Studio overview
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Module
Dev Studio overview
1 Topic
15 mins
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Defining a customer Microjourney
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Module
Defining a customer Microjourney
5 Topics
50 mins
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Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...
User guidance
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Module
User guidance
2 Topics
15 mins
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Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...
Completing work on time
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Module
Completing work on time
2 Topics
25 mins
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Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.
Routing Assignments to users
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Module
Routing Assignments to users
1 Topic
25 mins
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Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Designing an approval Process
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Module
Designing an approval Process
1 Topic
10 mins
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To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Sending emails during Case processing
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Module
Sending emails during Case processing
2 Topics
20 mins
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Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.
Creating a child Case
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Module
Creating a child Case
1 Topic
15 mins
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Create child cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Configuring UI elements
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Module
Configuring UI elements
3 Topics
30 mins
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Learn how to apply defined styles to UI controls and elements to improve application branding and appearance.
Configuring Portal content
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Module
Configuring Portal content
2 Topics
20 mins
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Tailor the user experience based on channel and persona to allow users to perform their jobs more efficiently.
Configuring a dashboard
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Module
Configuring a dashboard
1 Topic
15 mins
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Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
The Data Model
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Module
The Data Model
4 Topics
50 mins
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Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Capturing and presenting data
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Module
Capturing and presenting data
3 Topics
45 mins
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Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...
Creating a data relationship
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Module
Creating a data relationship
2 Topics
30 mins
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Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
