Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
After completing this module, you should be able to:
Identify how goals and deadlines establish expectations for completing work.
Identify the elements of a goal and deadline interval.
Configure goals and deadlines to increase the Urgency of work.
Configure escalation behavior for goals and deadlines.
Practice what you learned in the following Challenge:
Enforcing Service-Level Agreements
Available in the following missions:
Low-Code App Builder
Introduction to Pega Platform
Case Management Foundation