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Module

Defining a customer Microjourney

Archived

8 Topics

1 hr 5 mins

 Visible to: All users
Beginner Pega Platform 8.5 Case Management English
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Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

After completing this module, you should be able to:

Identify the elements of a case life cycle: stages, processes, and steps
Differentiate between a primary stage and alternate stage
Model the life cycle of a case type

Available in the following missions:

Low-Code App Builder v1 Case Management Foundation v1

Topics

Case Life Cycle

20 mins

Creating a top-level case type

5 mins

Creating a primary stage

5 mins

Adding a sequential process to a stage

5 mins

Multi-step Forms

5 mins

Adding a multistep form to a stage

5 mins

Adding single steps to processes

5 mins

Collecting information from a user

5 mins

Module Quiz

10 mins

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