Skip to main content


Defining a customer Microjourney

5 Topics

50 mins

Visible to: All users
Beginner Pega Platform 8.8 Case Management Pega Express Constellation English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

After completing this module, you should be able to:

Identify the elements of a case life cycle: stages, processes, and steps.
Differentiate between a primary stage and alternate stage.
Model the life cycle of a case type.

Practice what you learned in the following Challenge:

Designing a Case Life Cycle v5

Available in the following missions:

Low-Code App Builder v5 Introduction to Pega Platform v6 Case Management Foundation v4

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice