Sending emails during Case processing

Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.

Beginner

Case Management

English

After completing this module, you should be able to:

Send automated correspondence in a workflow

Practice what you learned in the following Challenge:

Sending emails during Case processing v4

Available in the following missions:

Low-Code App Builder v4 Introduction to Pega Platform v5 Case Management Foundation v3

Topics

Email correspondence

10 mins

Additional tasks for sending email during case processing

5 mins

Module Quiz

5 mins