Skip to main content


Sending emails during Case processing

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails during the Case Life Cycle to notify customers and users of changes to a Case. 

After completing this module, you should be able to:

Send automated correspondence in a Process.
Configure Case-level email Notifications.

Practice what you learned in the following Challenge:

Sending emails during Case processing v6

Available in the following missions:

Low-Code App Builder v6 Introduction to Pega Platform v7 Case Management Foundation v5

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice