System Architect

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.

Continue learning about low-code application development using Pega Platform™.

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

Pega Platform™ generates application code in the background by using rules that describe how the application functions. In App Studio, rules are...

In some cases, a data reference is insufficient for your business need. Pega Platform™ provides data transforms to copy selected data from one source...

To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...

Set a passed deadline interval with both urgency adjustments and escalation actions to drive late work to completion.

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request cases...

Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...

An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...

Model approval processing involving a reporting structure to model managerial approvals that are applied consistently to cases. Pega Platform provides...

GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...

Work groups and work queues allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...

Pega Platform™ provides the Clipboard tool to display data in memory and enables you to review application data and check for correctness, helping you...

Extend the configuration of validate rules in Dev Studio by applying edit validate rules to test data formats, qualifying validation logic, and using...

GoGoRoad customers with Standard coverage provide credit card information during the Submission stage of an Assistance Request case to pay for...

Configure the structure and refresh strategies for data pages to optimize the retrieving, refreshing, and persistence of data for case processing.

Promote case processing efficiency and improve application flexibility by leveraging savable data pages and systems of records to store and update...

The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...

This module provides an overview of Pega UX solutions and their advantages.

Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.

Organize information for end-users using layouts and controls for easy navigation through forms.

GoGoRoad stakeholders want the Enter customer information view and Identify Location view to be streamlined to display the relevant information with...

Group fields to improve UI presentation and provide a cleaner, improved user experience (UX).

Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...

Both table layouts and repeating dynamic layouts present list-based content. Repeating dynamic layouts provide a more aesthetic and flexible format.

The GoGoRoad application presents a list of all available service providers in a table. The UI consultant wants you to make the following changes to...

Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...

GoGoRoad stakeholders want a way to quickly differentiate Assistance Request cases during the Service and Resolution stages. To clarify reporting on...

Pega Platform™ applications can be configured to meet localization needs for work in different languages and time zones.

GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.

Use the Localization wizard to localize the New vendor...

In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...

To ensure compliance with government regulations on accessibility, GoGoRoad wants to assess the user experience (UX) for users with color vision...

During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...

During roadside assistance, a service provider performs minor mechanical repairs. Requests for roadside assistance must identify the vehicle so that...

Learn how to configure security policies to thwart attempts by malicious hackers to gain unauthorized access to Pega Platform™.

GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...

The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...

Learn how you can configure role-based access control by using the Access Manager. Access Manager secures your application and tightens the access...

GoGoRoad product managers want to restrict access to development on the New Vendor case type so that only approved roles perform updates. Configure...

Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...

GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...

Conduct unit testing on rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...

For an Assistance Request case, when users enter the vehicle make, one or more associated models are displayed in the Model drop-down list...

Pega Platform™ provides a unified, consistent framework for allowing developers to expose certain application settings for customization. You can...

GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request case type that uses a custom condition to skip...