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Module

Escalating late work

Archived

1 Topic

10 mins

 Visible to: All users Applies to: Pega Platform 8.7
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Set a passed deadline interval with both urgency adjustments and escalation actions to drive late work to completion.

Beginner
Case Management
English

After completing this module, you should be able to:

Identify how the passed deadline interval can help drive work to completion
Identify the elements of the passed deadline interval
Configure a passed deadline interval to repeat a fixed number of times

Practice what you learned in the following Challenge:

Escalating late work v4

Available in the following mission:

System Architect v4

Topics

Passed deadline interval

5 mins

Module Quiz

5 mins

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