Module

Escalating late work

2 Topics

15 mins

Visible to: All users

Beginner

Pega Platform 8.6

Case Management

English

Set a passed deadline interval with both urgency adjustments and escalation actions to drive late work to completion.

After completing this module, you should be able to:

Identify how the passed deadline interval can help drive work to completion

Identify the elements of the passed deadline interval

Configure a passed deadline interval to repeat a fixed number of times

System Architect

Passed deadline interval

5 mins

Configuring a passed deadline interval

5 mins

Module Quiz

5 mins