Module

Escalating late work

1 Topic

10 mins

Visible to: All users

Beginner

Pega Platform '24.2

Case Management

English

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

After completing this module, you should be able to:

Identify how the passed deadline interval can help drive work to completion.

Identify the elements of the passed deadline interval.

Configure a passed deadline interval to repeat a fixed number of times.

Escalating late work v7

System Architect v7

Passed deadline interval

5 mins

Module Quiz

5 mins

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