Mission
Low-Code App Builder
10 Modules
9 Challenges
10 hrs 10 mins
An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.
Available in the following missions:
Low-code defined
-
Module
Low-code defined
4 Topics
45 mins
-
Pega Platform™ provides an application development environment where citizen developers and system architects alike create digital solutions to...
Defining a customer Microjourney
-
Module
Defining a customer Microjourney
5 Topics
50 mins
-
Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...
Designing a Case Life Cycle
-
Challenge
Designing a Case Life Cycle
8 Tasks
30 mins
-
The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
User guidance
-
Module
User guidance
2 Topics
15 mins
-
Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...
Setting Case Status
-
Challenge
Setting Case Status
1 Task
20 mins
-
After reviewing the progress on the service request case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Completing work on time
-
Module
Completing work on time
2 Topics
25 mins
-
Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.
Enforcing Service-Level Agreements
-
Challenge
Enforcing Service-Level Agreements
1 Task
10 mins
-
You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
The Data Model
-
Module
The Data Model
4 Topics
50 mins
-
Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Creating a Data Model
-
Challenge
Creating a Data Model
3 Tasks
10 mins
-
When creating an application, consider the data model. The data model defines how users store and retrieve the data in your application. In the MyTown...
Capturing and presenting data
-
Module
Capturing and presenting data
3 Topics
45 mins
-
Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...
Adding fields to Views
-
Challenge
Adding fields to Views
3 Tasks
20 mins
-
Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the Mayor and the Services coordinator have determined...
Creating a data relationship
-
Module
Creating a data relationship
2 Topics
30 mins
-
Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Creating a data relationship
-
Challenge
Creating a data relationship
2 Tasks
15 mins
-
The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...
Routing Assignments to users
-
Module
Routing Assignments to users
1 Topic
25 mins
-
Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Routing work to users
-
Challenge
Routing work to users
2 Tasks
10 mins
-
Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...
Designing an approval Process
-
Module
Designing an approval Process
1 Topic
10 mins
-
To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Approving work
-
Challenge
Approving work
1 Task
5 mins
-
The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Sending emails during Case processing
-
Module
Sending emails during Case processing
2 Topics
20 mins
-
Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.
Sending emails during Case processing
-
Challenge
Sending emails during Case processing
1 Task
15 mins
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
The following table provides the credentials you need...
