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Customer Service Developer

Customer Service Low-Code Developer

Email Bots for Pega Customer Service

Pega Call

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to all users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Customer Service Foundation

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    8 Modules

    7 Challenges

    5 hrs 40 mins

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 hrs 25 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Authenticating customers using Digital Messaging

  • Module

    Authenticating customers using Digital Messaging

    2 Topics

    20 mins

    Pega Customer Service 8.6 Visible to all users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Call transfers

  • Module

    Call transfers

    2 Topics

    15 mins

    Visible to all users
  • Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

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