Mission
Customer Service Developer
5 Missions
5 Modules
1 Challenge
2 days 10 hrs 15 mins
In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and configure a chat queues, create categories for service cases, determine when service cases are suggested to a customer service agent, and integrate with an external REST service.
Customer Service Low-Code Developer
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Mission
Customer Service Low-Code Developer
5 Missions
8 Modules
7 Challenges
1 day 15 hrs 32 mins
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Pega Call
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Mission
Pega Call
6 Modules
2 hrs 25 mins
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Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Common Data Model
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Mission
Pega Common Data Model
4 Modules
2 Challenges
2 hrs 28 mins
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In this mission, you learn about the Pega Common Data Model, which provides the data and integration layer for Pega's Constellation applications. You...
Coexistence for Constellation service requests
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Module
Coexistence for Constellation service requests
5 Topics
40 mins
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Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Coexistence for Theme UI-Kit service requests
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Module
Coexistence for Theme UI-Kit service requests
4 Topics
30 mins
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Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Configuring coexistence of a Theme UI Kit service request
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Challenge
Configuring coexistence of a Theme UI Kit service request
7 Tasks
5 mins
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A new regional branch of U+Bank uses a Constellation-based Pega Customer Service™ application. To streamline their operations, they want to quickly...
Pega Customer Service performance considerations
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Module
Pega Customer Service performance considerations
3 Topics
30 mins
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Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Customer Service best practices
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Module
Pega Customer Service best practices
2 Topics
1 hr
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Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...
Customer Service for Constellation troubleshooting
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Module
Customer Service for Constellation troubleshooting
5 Topics
1 hr 5 mins
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This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...
Pega Digital Messaging
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Mission
Pega Digital Messaging
11 Modules
6 Challenges
6 hrs 50 mins
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Voice AI
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Mission
Pega Voice AI
8 Modules
3 hrs 20 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
