Module

Pega Customer Service best practices

2 Topics

1 hr

Visible to: All users

Beginner

Pega Customer Service '23

English

Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques incorporated in App Studio.

After completing this module, you should be able to:

Describe how App Studio supports a low-code development process.

Define the difference between Interaction and Service cases.

Available in the following mission:

Customer Service Developer v8

Topics

App Studio development

50 mins

Interaction cases and service cases

5 mins

Module Quiz

5 mins

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Pega Customer Service best practices

After completing this module, you should be able to:

Available in the following mission:

Topics

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