Pega Customer Service best practices

Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques incorporated in App Studio. Learn best practices for designing the Interaction Portal to support your CSRs and for working with data models.

Beginner

English

After completing this module, you should be able to:

Describe how App Studio supports a low-code development process.

Configure the customer composite view and portal search features to best support your CSRs.

Learn best practices for developing a data model for your application.

Available in the following mission:

Customer Service Developer v5

Topics

App Studio development

50 mins

Interaction cases and service cases

5 mins

Configuring the portal search

5 mins

Best practices for data models

10 mins

Sourcing data with autopopulated properties

5 mins

Module Quiz

5 mins