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Module

Pega Customer Service best practices

2 Topics

1 hr

 Visible to: All users
Beginner Pega Customer Service '23 English

Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques incorporated in App Studio.

After completing this module, you should be able to:

Describe how App Studio supports a low-code development process.
Define the difference between Interaction and Service cases.

Available in the following mission:

Customer Service Developer v7

Topics

App Studio development

50 mins

Interaction cases and service cases

5 mins

Module Quiz

5 mins

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