Skip to main content

Mission

Customer Service Developer

3 Missions

3 Modules

3 Challenges

20 hrs 9 mins

Visible to all users
Advanced Pega Customer Service 8.7 English

In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and configure a chat queues, create categories for service cases, determine when service cases are suggested to a customer service agent, and integrate with an external REST service.

Customer Service Low-Code Developer

  • Mission

    Customer Service Low-Code Developer

    2 Missions

    9 Modules

    9 Challenges

    11 hrs 15 mins

  • Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Pega Call

  • Mission

    Pega Call

    6 Modules

    2 hrs 45 mins

  • Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

Integrating external data

  • Module

    Integrating external data

    2 Topics

    20 mins

  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Integrating external customer service data

  • Challenge

    Integrating external customer service data

    5 Tasks

    30 mins

  • A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

    Use the...

Suggesting tasks to agents

  • Module

    Suggesting tasks to agents

    2 Topics

    30 mins

  • Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

Suggesting a service case using Customer Decision Hub

  • Challenge

    Suggesting a service case using Customer Decision Hub

    2 Tasks

    15 mins

  • You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Modules

    5 Challenges

    3 hrs 54 mins

  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Topic

    10 mins

  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Configuring a data source

  • Challenge

    Configuring a data source

    1 Task

    15 mins

  • As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

Customer Service Developer

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice