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Mission
Pega Lead System Architect Readiness Assessment
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30 mins
This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.
Module
Configuring a web chatbot
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2 Topics
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20 mins
In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...
Module
Creating customer service data sources
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1 Topic
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10 mins
As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...
Module
Integrating external data
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2 Topics
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20 mins
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Challenge
Create an Intent When record
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3 Tasks
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20 mins
As a system architect, you have a requirement that an Open new account service case should be suggested when someone has a balance of greater to or...
Challenge
Creating a composite tab
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3 Tasks
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5 mins
As a system architect, you have a requirement to create a new tab to display the first name, last name, and mobile phone number for a contact in a...
Challenge
Suggesting a service case using Customer Decision Hub
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3 Tasks
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15 mins
You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...
Certification Exam
Pega LSA Architecture Exam
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60 Questions
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2 hrs
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Passing Score: 65%
The Pega Certified Lead System Architect (PCLSA) certification program is intended for Pega Certified Senior System Architects (PCSSAs) with at least...