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Senior System Architect: Advanced Topics

Senior System Architect: Advanced Topics In this course, you learn advanced topics to further develop your technical knowledge…

Module

Using third party predictive models

Using third party predictive models Does your client have a large investment in PMML-compliant predictive models? Help them…

Module

Integrating External Data

Integrating External Data In this module, you learn how to integrate external data into a Pega Customer Service application…

Module

Complying with Contact Policies

Complying with Contact Policies Customers don't like a lot of spam. One way to combat perceived spam is to limit how many…

Module

From marketing to fulfillment

From marketing to fulfillment In this course you will be introduced to the business scenario which calls for the use of an…

Module

Configuring a web chatbot

Configuring a web chatbot In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat…

Module

Integrating External Data

Integrating External Data In this module, you learn how to integrate external data into a Pega Customer Service application…

Module

Sharing offer details with third-party email/SMS distributor

Sharing offer details with third-party email/SMS distributor In outbound campaigning, presenting the right offer to the right…

Module

Adaptive outbound marketing

Adaptive outbound marketing In outbound campaigning, presenting the right offer to the right customer at the right time is a…

Module

Predicting Customer Behavior Using Real-time Data

Predicting Customer Behavior Using Real-time Data You want to predict customer behavior, but you have no historical behavioral…