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Beginner

Module

Building your first decision strategy

Decision Strategies drive Next-Best-Action. They comprise a unit of reasoning represented by decision components. How these components combine determines which proposition will be selected for a customer;the Next-Best-Action. In this...

Module

Defining proposition eligibility rules

When determining the Next-Best-Action how do you ensure that the customer is eligible for the selected proposition? Learn how to easily implement hundreds of different proposition eligibility criteria without having...

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Pega Customer Service for Communications Foundation

In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....

Course

Pega Customer Service for Financial Services Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Controlling the Flow of a Case Life Cycle

In this module, you learn how to update a case life cycle to control case workflow. Using Pega Platform's model-driven tools, you model decision points in a case life cycle,...

Module

Automating Business Policies

In this module, you learn about the types of decisions that you can automate in Pega, such as service level agreement actions, and simple true/false conditional tests to evaluate case...

Course

Setting Property Values

In this module, students learn how to use data transforms and declare expressions to update property values automatically. These Pega Platform features simplify application configurations and improve application maintenance. Data...

Course

Pega Robotic Automation Architect Essentials

This course prepares you to develop your first Pega Robotic Automation solution. In this course, you will learn the basic functionality, process flow, terminology, and core building blocks of Pega...

Course

Designing a Case Life Cycle

In this course, students model a business process as a case life cycle in a Pega Platform application. Using Pega Platform's model-driven tools, students organize a case life cycle into...