Mission
Business Agility in 1:1 Customer Engagement
Archived
3 Modules
1 Challenge
1 hr 50 mins
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.
Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.
Access the offline mission content here.
Business agility in 1:1 customer engagement overview
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Module
Business agility in 1:1 customer engagement overview
2 Topics
15 mins
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Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1...
Pega 1:1 Operations Manager overview
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Module
Pega 1:1 Operations Manager overview
3 Topics
20 mins
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Launching a new offer on web
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Module
Launching a new offer on web
Archived
5 Topics
40 mins
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Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.
Launching a new offer
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Challenge
Launching a new offer
Archived
7 Tasks
30 mins
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U+ Bank is currently doing cross-sell on the web by showing various credit cards to its customers. Due to the hyped interest rates, the economy has...
