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Business Agility in 1:1 Customer Engagement

3 Modules

1 Challenge

1 hr 50 mins

Visible to all users
Beginner Pega Customer Decision Hub 8.5 English

This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.

Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.

Access the offline mission content here.

  • Module

    Business agility in 1:1 customer engagement overview

    2 Topics

    15 mins

  • Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1...

  • Module

    Pega 1:1 Operations Manager overview

    3 Topics

    20 mins

  • Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...

  • Module

    Launching a new offer on web

    5 Topics

    40 mins

  • Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.

  • Challenge

    Launching a new offer

    7 Tasks

    30 mins

  • U+ Bank is currently doing cross-sell on the web by showing various credit cards to its customers. Due to the hyped interest rates, the economy has...

Business Agility in 1:1 Customer Engagement

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