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Module

Pega 1:1 Operations Manager overview

3 Topics

20 mins

 Pega Customer Decision Hub 8.7 Visible to all users
Beginner Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 English

Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega Customer Decision Hub™.

After completing this module, you should be able to:

Explain the life cycle of a change request
List the types of change requests
Describe the various personas involved in change management process

Available in the following mission:

Business Agility in 1:1 Customer Engagement

Topics

Building your business operations team

5 mins

Lifecycle of a change request

5 mins

Change request types

5 mins

Module Quiz

5 mins

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