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Module

Pega 1:1 Operations Manager overview

3 Topics

20 mins

 Visible to: All users
Beginner Pega Customer Decision Hub '24.1 English

Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega Customer Decision Hub™.

After completing this module, you should be able to:

Explain the life cycle of a change request.
List the types of change requests.
Describe the various personas involved in change management process.

Available in the following mission:

Business Agility in 1:1 Customer Engagement v7

Topics

Building your business operations team

5 mins

Lifecycle of a change request

5 mins

Change request types

5 mins

Module Quiz

5 mins

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