Skip to main content

Module

Pega 1:1 Operations Manager overview

3 Topics

20 mins

Pega Customer Decision Hub 8.7
Visible to all users
Beginner Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 English

Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega Customer Decision Hub™.

After completing this module, you should be able to:

Explain the life cycle of a change request
List the types of change requests
Describe the various personas involved in change management process

Available in the following mission:

Business Agility in 1:1 Customer Engagement

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice