Pega 1:1 Operations Manager overview

Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega Customer Decision Hub™.

Beginner

English

After completing this module, you should be able to:

Explain the life cycle of a change request.

List the types of change requests.

Describe the various personas involved in change management process.

Available in the following mission:

Business Agility in 1:1 Customer Engagement v5

Topics

Building your business operations team

5 mins

Lifecycle of a change request

5 mins

Change request types

5 mins

Module Quiz

5 mins