Mission
Pega Knowledge Buddy
3 Module
4 Challenges
3 Std. 5 Min.
This mission will provide you with an opportunity to gain insight into Knowledge Buddies and Pega GenAI. Learn about the technical aspects of AI prompt management and testing, and get hands-on practice at creating and customizing your own Buddies to suit your specific organizational needs.
Learn how Buddies ingest data sources, as well as how to install and troubleshoot a Pega Knowledge Buddy.
Pega Knowledge Buddy overview
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Modul
Pega Knowledge Buddy overview
4 Themen
30 Min.
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Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Creating a Knowledge Buddy
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Challenge
Creating a Knowledge Buddy
1 Aufgabe
10 Min.
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As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...
Advanced Buddy features
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Modul
Advanced Buddy features
6 Themen
50 Min.
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In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data sources, how to update...
Using Pega Knowledge to create Knowledge Buddy content
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Challenge
Using Pega Knowledge to create Knowledge Buddy content
5 Aufgaben
5 Min.
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Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Testing Buddy prompts
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Challenge
Testing Buddy prompts
6 Aufgaben
30 Min.
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Hinweis: This challenge assumes that you have completed the previous challenges in the Pega Knowledge Buddy mission and shares the practice environment with...
Knowledge Buddy integration
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Modul
Knowledge Buddy integration
3 Themen
25 Min.
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This module provides an overview of the possibilities of integrating a Pega Gen AI Knowledge Buddy™ in an application. Learn about the required...
Adding Knowledge Buddy to the Knowledge Management widget in the Interaction Portal
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Challenge
Adding Knowledge Buddy to the Knowledge Management widget in the Interaction Portal
2 Aufgaben
5 Min.
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U+ Bank wants its customer service representatives (CSRs) to have easy access to Pega GenAI™ Knowledge Buddy as they work. As an application...
