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Mission

Pega Knowledge Buddy

3 Modules

4 Challenges

3 hrs 5 mins

Visible to: All users
Beginner
Pega Knowledge Buddy '24.1
Pega Knowledge '24.1
Pega Customer Service '24.1
Generative AI
English

This mission will provide you with an opportunity to gain insight into Knowledge Buddies and Pega GenAI. Learn about the technical aspects of AI prompt management and testing, and get hands-on practice at creating and customizing your own Buddies to suit your specific organizational needs.
Learn how Buddies ingest data sources, as well as how to install and troubleshoot a Pega Knowledge Buddy.

Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Pega Knowledge Buddy overview

  • Module

    Pega Knowledge Buddy overview

    4 Topics

    30 mins

  • Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...

Creating a Knowledge Buddy

  • Challenge

    Creating a Knowledge Buddy

    1 Task

    10 mins

  • As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...

Advanced Buddy features

  • Module

    Advanced Buddy features

    6 Topics

    50 mins

  • In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data sources, how to update...

Updating a Knowledge Buddy

  • Challenge

    Updating a Knowledge Buddy

    5 Tasks

    5 mins

  • Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...

Testing Buddy prompts

  • Challenge

    Testing Buddy prompts

    6 Tasks

    30 mins

  • Note: This challenge assumes that you have completed the previous challenges in the Pega Knowledge Buddy mission and shares the practice environment with...

Knowledge Buddy integration

  • Module

    Knowledge Buddy integration

    3 Topics

    25 mins

  • This module provides an overview of the possibilities of integrating a Pega Gen AI Knowledge Buddy™ in an application. Learn about the required...

Adding Knowledge Buddy to the Interaction Portal

  • Challenge

    Adding Knowledge Buddy to the Interaction Portal

    2 Tasks

    5 mins

  • U+ Bank wants its customer service representatives (CSRs) to have easy access to Pega GenAI™ Knowledge Buddy as they work. As an application...

mission badge: Pega Knowledge Buddy

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