Arbitrating between actions

After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe what action arbitration is and how it works

Explain how customer needs and business objectives are considered during arbitration

Prioritize actions based on AI

Prioritize actions based on AI & business levers

Üben Sie das Gelernte in den folgenden Challenges:

Prioritizing actions using AI v4 Prioritizing actions with business levers v4

Themen

Action arbitration

10 Min.

Action prioritization with AI

15 Min.

Prioritizing actions with business levers

5 Min.

Modulquiz

5 Min.