Arbitration fundamentals

After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

 

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe what action arbitration is and how it works.

Explain how customer needs and business objectives are considered during arbitration.

Prioritize actions based on AI.

Üben Sie das Gelernte in der folgenden Challenge:

Prioritizing actions using AI v6

In der folgenden Mission verfügbar:

Pega Customer Decision Hub Foundation v6

Themen

Action arbitration

10 Min.

Action prioritization with AI

15 Min.

Modulquiz

5 Min.