Business conditions

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to dynamically configure the behavior of Pega Customer Service™ application. As a result, customer service agents can start interacting with customers with a relevant, consistent, and personalized set of features available to them.

Anfänger

App Studio

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify features which support the use of business conditions

Create a new business condition

Configure Intelligent Guidance feature to suggest a specific case type based on the evaluation of a business condition

In der folgenden Mission verfügbar:

Customer Service Low-Code Developer v5

Themen

Business conditions overview

5 Min.

Configuring business conditions

10 Min.

Modulquiz

5 Min.