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Modul

Case Management

Archived

11 Themen

1 Std. 35 Min.

 Visible to: All users
Anfänger Pega Platform 8.5 Case Management Englisch
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Learn about Pega’s Case Management capability

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the elements of a case life cycle: stages, processes, and steps
Identify the role of case status in case processing
Articulate the purpose of the Approve/Reject step in a workflow
Identify how goals and deadlines establish expectations for completing work
Identify the value of assigning and routing tasks to users
Differentiate between a user and a work queue
Send automated correspondence in a workflow
Describe how the search duplicate cases logic identifies duplicate cases
Describe how child cases can model work performed by different parties

In der folgenden Mission verfügbar:

Introduction to Pega Platform

Themen

Pega Express delivery approach

5 Min.

Case life cycle

10 Min.

Case life cycle design

10 Min.

Multi-step forms

5 Min.

Case status

5 Min.

Assignment instructions

5 Min.

Service-level agreements

10 Min.

Routing work

15 Min.

Work approval

5 Min.

Email correspondence

10 Min.

Child cases

10 Min.

Modulquiz

5 Min.

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