Configuring common phrases for agents

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to customers in any text-based channel. This makes it easy for customer service agents to find and send the right reply.

Anfänger

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Create categories and phrases in multiple languages.

Use common phrases and launch them using special characters during chat interactions.

In der folgenden Mission verfügbar:

Pega Digital Messaging v5

Themen

Adding common phrases

5 Min.

Modulquiz

5 Min.